BPO courses in kerala

 

BPO course  in kerala

 

1 Introduction to call centre industry TRAINING HIGHLIGHTS
1.2 Types of Call Centre
1.3 Functioning of a Call Centre
1.4 Scope of the Call Centre Industry

2.Soft Skills
2.1 Communication skills- Elimination of Grammatical errors
2.2 Telephonic skills - Outbound / Inbound / Marketing skills
2.3 Reading Skills - Focus on wave modulation
2.4 Listening Skills

3.Accent
3.1 Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)
3.2 Jaw Exercises, Pronunciation of Consanants & Vowels
3.3 Rules of Intonations
3.4 Basics of American & British Accent

4.Personality Enhancement
4.1 Attitude Management
4.2 Killing Nervousness & Building Confidence
4.3 Body language & dress code

5 Prepration for an Interview
5.1 Resume Development
5.2 Understanding various rounds of Interview
5.3 Extempore - Improving thought process to speak on any given topic on
the spot
5.4 Group discussion - Improving interacting skills to create a
competitive edge over others.
5.5 Grammar / Aptitude / Listening Test
5.6 Personal Interview

6.Mock Practice